The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented. Follow these steps to check the cartridges thoroughly and resolve any issues you might find.
Step one: Replace empty or low cartridges
The error prevents you from checking ink levels using the HP software. However, this error can be caused by a low or empty cartridge. If the Ink Alert message displayed before the error occurred, replacing the cartridge might resolve the issue.
Step two: Make sure the cartridges are installed correctly
- Turn on the product
- Lift the cartridge access door to open it.
- To remove the cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.Figure 1: Remove the cartridge
REMARQUE: Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
- Examine the vent area, which is located on top of the cartridge, next to the HP logo.Figure 2: Vent area
- If an orange tab is attached to any cartridge, remove it.Figure 3: Orange tab
- If any of the cartridges have clogged vents, use a pin to clean the vents.Figure 4: Correctly ventedFigure 5: Vent clogged with adhesive
- Using the colored shape icons for help, slide each cartridge into the correct empty slot, and then press down until the cartridge snaps firmly into place in the slot.Figure 6: Slide the cartridge into its slotFigure 7: Snap the cartridge into place
- Close the cartridge access door.
- Check the product control panel display.
Step three: Use the automatic printhead cleaning utility
|REMARQUE:||The automatic printhead cleaning utility is available only if you installed the HP software that came with your printer.|
Follow these steps to use the cleaning utility:
- Turn on the product, and then connect it to the computer.
- In the Windows system tray, double-click the HP Digital Imaging Monitor (DIM) icon ( ).HP Solution Center opens in a new window.
- In HP Solution Center, click Settings .
- Under Print Settings , click Printer Toolbox . The Printer Toolbox opens.
- Click Clean the Printhead , and then follow the on-screen instructions. The product prints a test page when the printhead cleaning completes.
- If the print quality is acceptable on the test page then there is no need to continue to troubleshoot.
- If the print quality is not acceptable, repeat the automatic printhead cleaning procedure again. If the print quality is still not acceptable, continue to the next solution.Source: